Shipping policy
How much?
UK Mainland delivery is charged at £7.99 (Express) or £5.99 (Standard) per address, which will cover as many cases or items as you would like to order in one transaction.
We also offer Saturday Delivery for £9.99 for all orders placed before 12pm (noon) on Friday.
Highlands and Islands 2 day delivery is £10.99 per address, which will cover as many cases as you would like to order in one transaction.
Northern Ireland 2 day delivery is £14.99 per address, which will cover as many cases as you would like to order in one transaction.
We also have Free Delivery for a Year at a price of £29.99.
All services are subject to seasonal offers and discounts so may change down, but never more than quoted here.
Where do we deliver?
We deliver anywhere in the UK, including NI, Highlands. Just make sure you select and pay for the correct delivery service to avoid hold ups.
How long will it take?
Our couriers deliver Monday to Saturday, between 8am and 6pm. During the festive period our couriers may deliver up to 8pm.
Outside of our Express service, the following applies:
On average, 98% of orders arrive within 24hours. (If you live in Northern Ireland or the Highlands and Islands, this percentage rate is the same for 48 hour delivery).
Orders placed after 12pm on Friday and before 12pm on Monday will be delivered on Tuesday onwards.
Generally, we recommend allowing up to 3-5 working days for your order to arrive. Due to the general vagaries of business (the odd out of stock wine, courier issues, blizzards, bank holidays etc.) we can't guarantee 100% that every order will arrive the next day, but you can always be assured that it's well on its way.
Delivery Issues?
If your wine arrives damaged... Although the utmost care is taken to get your wines to you in perfect condition, on occasion damages happen. If your order is damaged, contact us straight away on 01617265994 and we will sort it out for you.
If your wine has not arrived... email hello@drinkwelluk.com or call us on 01617265994 and we will get to the bottom of why your wine is tardy.