Our boxes and packaging are 100% recyclable and industry leading, however sometimes things break while within the logistics process.
If they do - follow this process to make sure you get 100% of your money back or replacements.
Step1 – Take a clear photo of the delivery label on the parcel
Step 2 – Take a clear photo of the inside of the parcel, showing clearly the damage
Step 3 – Take a clear photo of the outside of the parcel, showing clearly the damage (if this is visible from the outside)
Step 4 – Send the images across to firstname.lastname@example.org along with your Order/Invoice number & a member of our customer service team will process this for you as soon as possible
- 100% Money back guarantee or replacemenbts for lost or damaged parcels
- Save the planet with 100% recyclable packaging