To be eligible for a return/exchange, your item must be un-opened and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
You will be responsible for paying for your own delivery costs for returning your item and these delivery costs are non-refundable. If you receive a refund, the cost of return delivery may be deducted from your refund.
If you are shipping an item over £50, you should consider using a trackable delivery service or purchasing delivery insurance. We don’t guarantee that we will receive your returned item.Call us now
Damaged, defective or incorrect goods
Our boxes and packaging are 100% recyclable and industry leading, however sometimes things break while within the logistics process.
If your parcel arrives damaged please contact us within 5 working days of receiving your order and follow this process to make sure you get 100% of your money back or replacements.
Step1 – Take a clear photo of the delivery label on the parcel
Step 2 – Take a clear photo of the inside of the parcel, showing clearly the damage
Step 3 – Take a clear photo of the outside of the parcel, showing clearly the damage (if this is visible form the outside)
Step 4 – Send the images across to firstname.lastname@example.org along with your Order/Invoice number & a member of our customer service team will process this as soon as possibleCall us now
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